Frequently Asked Questions

What you need to know about our property damage restoration services

WATER DAMAGE

HOW LONG WILL IT TAKE MY PROPERTY TO DRY?

Drying time is determined by a combination of factors, including the location, duration, and source of water, the types of building materials, the weather conditions, and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.

WILL TURNING UP THE HEAT HELP DRY THINGS OUT?

Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system; doing so may prolong the drying process.

WHY ARE AIR MOVERS AND DEHUMIDIFIERS USED?

When water damage has occurred, water can be absorbed into the drywall (sheetrock), baseboards, subflooring, etc. Drying these surfaces requires high-velocity air movers to accelerate the release of absorbed water into the air. Dehumidifiers are necessary for removing this excess moisture to help protect property and create conditions for efficient drying. Please do not turn off or move drying equipment without first calling EMP Restoration.

FIRE DAMAGE

CAN YOU GET RID OF THE PERVASIVE SMOKE SMELL IN MY HOME?

Yes, our team is fully equipped with advanced property cleaning and deodorization tools. No matter how strong or pervasive the smell, we will remove the smoke and soot residues and then completely eliminate the odors! This is our guarantee!

CAN YOU PROVIDE EMERGENCY BOARD-UP AFTER A FIRE?

Yes, our fire recovery crew offers emergency board-up services for homeowners. If your property has been damaged in a fire, call Kelmann and our team will arrive on site within minutes to begin the complete damage mitigation and recovery services we are known for.

DO YOU PROVIDE RESTORATION SERVICES FOR SMALL FIRES LIKE GREASE KITCHEN FIRES?

Yes! Even if you had a very small fire that only damaged a portion of your property like a power surge, we can help.

MOLD REMOVAL 

WHAT CAUSES MOLD TO GROW IN A BUILDING?

Mold is ubiquitous. And it’s virtually always in the air. However, indoor air quality can be compromised when mold levels become pronounced. Mold always grows as a result of moisture. Keep in mind, mold is never a problem, but a symptom of a problem. That being water or moisture. Pipes burst and leak, flooded basements, and other water damage situations can cause abnormal mold growth. If your home or place of work has experienced water damage, it’s important to dry the areas completely and keep those areas dry. Simply put, no moisture problems, no mold problems.

HOW LONG DOES IT TAKE TO REMOVE MOLD?

The completion time of a mold remediation project will vary depending on the size of the infestation and its location inside your home or business. Some areas are more easily accessible than others, making the process faster. We give time estimations for project completions on a case-by-case basis. Once we take a look at the mold present in your home and see the extent of the infestation, we will be able to provide you with a more detailed estimate. As we begin work, we’ll communicate the timeline we plan to follow as we work to remove the mold.

HOW CAN I TELL IF I HAVE MOLD?

If you see mold growth or water stains, a mold test can help identify related microbial activity. You can also look for areas where water leakage has occurred, such as roofs, pipes, ceilings, or walls. Musty smells may also indicate the presence of mold.

STORM DAMAGE

WATER IS COMING INTO MY HOME AFTER A STORM. WHAT DO I DO?

If you can identify the source of the water, try to cover the damaged area with a waterproof tarp. This will prevent any more water intrusion and minimize the damage to your home. Once we arrive, our team will work quickly to repair the damage and remove any water.

DO YOU OFFER RECONSTRUCTION SERVICES AFTER THE INITIAL STORM DAMAGE REPAIR IS COMPLETE?

Yes! Our team can handle property repairs and reconstruction of all kinds. If your roof was damaged by the wind, we can take care of it. If large sections of your home were damaged, we can take care of that too. EMP Restoration is here for you!

DO YOU PROVIDE RESTORATION SERVICES FOR FALLEN TREES?

Yes! We are able to provide quality restoration services from fallen trees. We can rebuild any damaged parts of your property including roof tiling, windows, and any other damaged elements.

A STORM DAMAGED MY HOME BUT IT’S NOT EXTENSIVE - CAN I JUST LEAVE IT ALONE?

We recommend getting all damage repaired, but understand not all circumstances allow for immediate action. We can do an assessment to let you know how much would need to be done and you can decide when you would like the repairs done.

Based on 15 reviews.
April Rivera
April Rivera
2022-08-10
Verified
E.M.P. Restoration made an 86 mile trip to assess my water damage. They were very informative and knowledgeable. They were honest as to my situation and left me worry free with the most reasonable pricing I have seen yet.
Larry Bremner
Larry Bremner
2022-07-15
Verified
This is one of the best companies that I have worked with and I am 100% happy with their service. I didn't know that I had black toxic mold until their inspector came in. Eddie is a guy you can trust and know that you will have the job done right. He is on site to make sure everything goes smoothly.
Stephen Schaeberle
Stephen Schaeberle
2022-07-10
Verified
Eddie and Leo showed up. They we’re prompt, and straight forward with an estimate. They started when they said they would. Highly recommend their methodical approach to contain your home as they did ours after a roof leak. We have been in Florida for seven months and EMP is on a short list of services I would highly recommend. Thank you Eddie and Leo!!!
M Dahan
M Dahan
2022-06-01
Verified
I truly hope that you never need mold remediation but if you do, this is definitely the company to hire! EMP Restoration did an excellent job, were professional, prompt and great with communication.
Giana Guastella
Giana Guastella
2022-04-14
Verified
Eddie and his crew were AMAZING!! So friendly and professional! They made the mold and water remediation process less stressful! Everything was done in a timely manner! Highly recommend!!
Tracy Hamilton
Tracy Hamilton
2021-10-01
Verified
Stanley Toussaint
Stanley Toussaint
2021-05-21
Verified
Eddie did a great job, very help and professional with their service. I will use them any and refer the company to any of my friends and family. A1 Service….
Neera Karia
Neera Karia
2021-05-07
Verified
We highly recommend EMP Restoration. They were excellent with everything ! We had a serious mold problem from a leaking dishwasher and it was an extensive job. From our first contact with them and through the job their service was great! They were very punctual, explained the process throughout and finished the job in the least amount of time. They were very careful with our home, worked very peacefully and when finished left everything spotless.They were professional, neat, clean, polite and removed the mold as promised. Eddie was super efficient and constantly on top of everything! Thank you for great customer service!
Mel Elion
Mel Elion
2021-02-11
Verified
I highly recommend EMP Restoration. They assessed the situation quickly, provided an estimate for the work, they took time to explain the steps needed to complete their job. They were professional, showed up on time, were neat, clean, polite and removed the mold as promised.
Kathryn Bolhofner
Kathryn Bolhofner
2021-01-14
Verified
EMP was EXCELlENT! We had a serious mold problem from a leaking dishwasher. From our first contact with them and then completely through the one week job their service was great. They were always on time, explained the process throughout, and their work was excellent. They were very careful with our home, and when finished left everything spotless. We would highly recommend them!

Report A Loss

If you are the victim of fire, mold, or water damage, EMS Restoration can help! Our rapid response team is prepared to eradicate destruction 24/7.

12 + 13 =

Request Help

X
× WhatsApp with a Specialist